CUSTOMER’S RESPONSIBILITIES
Customer is responsible for providing water, gas, sewer, and electrical utilities, unless there is a written agreement stating otherwise. It is essential to have electricity and water available on the site. Customer agrees to grant Contractor and Contractor’s equipment access to the property. Customer is responsible for either removing or protecting any personal property at or surrounding the work site. Contractor is not liable for personal property damage, including but not limited to, carpets, drapes, furniture, driveways, lawns, shrubs, etc. Customer will accurately identify and guarantee the property lines to Contractor.
WARRANTY; MAINTENANCE REQUIREMENT
HVAC INSTALLATION
10 labor years warranty for Goodman/Carrier/Mitsubishi/Trane/American Standard equipment. 12 labor years warranty for Daikin equipment. Other brands cover with 3 years labor warranty only.
To ensure the correct performance of the system, the manufacturers recommend having maintenance performed on the unit starting the first year of installation. However, to qualify for the extended warranty, the Contractor insists on having maintenance performed starting the third year after the installation.
Please note, the 3-year labor warranty can be extended and made equal in length to the equipment warranty if, over the course of 3 years of operation, the Customer ensures that their equipment receives 2 maintenance checks per year from any licensed HVAC contractor in the State of North Carolina. At the same time, the labor warranty cannot exceed the manufacturer’s warranty.
This warranty does not limit any rights provided under applicable manufacturer warranties or North Carolina law.
PLUMBING WATER HEATERS AND WATER SOFTENERS INSTALLATION
Hybrid and heat pump water heaters come with a 10-year warranty from the manufacturer, and tank gas water heaters come with a 6-year warranty from the manufacturer. Contractor offers additional warranty options of 1, 6, or 10 years labor warranty for the gas water heater, 1 or 10 year labor warranty for hybrid and heat pump water heaters, and 1-year labor warranty for tankless water heaters. For gas models, if repairs within the labor warranty cannot be completed within 24 hours, the unit will be replaced with a new one free of charge, subject to manufacturer availability and timelines.
SEWER LINE, MAIN WATER LINE, WATER LINE INSTALLATION/REPLACEMENT
10 years warranty on labor. Warranty for parts or equipment is provided in accordance with the manufacturer’s warranty.
ELECTRICAL PANEL INSTALLATION (INCLUDING SUB PANEL), ELECTRICAL VEHICLE CHARGER, REWIRING
3 year warranty on labor. Warranty for parts or equipment is provided in accordance with the manufacturer’s warranty.
REFRIGERATION EQUIPMENT INSTALLATION
3 year warranty on labor. Warranty for parts or equipment is provided in accordance with the manufacturer’s warranty.
OTHER INSTALLATIONS
1 year warranty on labor. Warranty for parts or equipment is provided in accordance with the manufacturer’s warranty.
REFRIGERATION AND HVAC REPAIR
1 year warranty for labor. Warranty for parts or equipment is provided in accordance with the manufacturer’s warranty.
ELECTRICAL AND PLUMBING REPAIRS AND SERVICES
1 year warranty for labor. Warranty for parts is provided in accordance with the manufacturer’s warranty.
SOLAR
25-year linear performance warranty; 15-year roof penetration warranty; 3-year warranty for workmanship.
CLEANING SERVICES
Cleaning services are not subject to warranty.
EXTRA WORK AND CHANGE ORDERS
Customer may not require Contractor to perform extra or change order work without written authorization. A Change Order must include scope, price adjustment, and impact on timeline before work begins.
PLANS, SPECIFICATIONS, AND PERMITS
Contractor may assist Customer in obtaining permits. Additional work required by permit issuer may affect price.
SUBCONTRACTORS
Contractor may subcontract portions of work to properly licensed subcontractors in the State of North Carolina.
CLEAN-UP
Contractor will remove debris and leave the site in broom-clean condition.
DELAY AND/OR INTERRUPTION OF SERVICES
Contractor is not liable for delays due to supply shortages, labor issues, governmental regulations, Acts of God, or other causes beyond Contractor’s control.
FEES, TAXES AND ASSESSMENTS
Customer is responsible for covering all applicable permits, fees, and governmental assessments. Contractor may assist with permits; Customer bears all costs.
COMPLIANCE WITH LAWS
Contractor shall comply with all applicable federal, State of North Carolina, county and local laws.
COMMERCIAL GENERAL LIABILITY INSURANCE
Contractor carries commercial general liability insurance.
WORKERS’ COMPENSATION INSURANCE
Contractor carries Workers’ Compensation Insurance for all employees as required by North Carolina law.
ARBITRATION OF DISPUTES
Any dispute arising from this Agreement shall be determined by arbitration in the county where the work is performed, State of North Carolina, before an arbitrator licensed in the State of North Carolina. Judgment may be entered in any court having jurisdiction.
ATTORNEYS FEES
Prevailing party may recover reasonable attorney fees.
LIMITATIONS
No action may be commenced more than two (2) years after completion of work, unless otherwise required by North Carolina law.
RIGHT TO STOP WORK
Contractor may stop work if payments are not made and reserves all lien rights under North Carolina General Statutes Chapter 44A.
RIGHT TO CURE
Customer must allow Contractor 10 days to cure alleged deficiencies.
SCOPE OF AGREEMENT
Written modifications only. Invalid provisions do not invalidate entire Agreement.
TERMS AND CONDITIONS FOR SMS COMMUNICATION
Customer may opt in to receive SMS. Reply STOP to unsubscribe.
MECHANICS LIEN WARNING – NORTH CAROLINA
Under North Carolina law, any contractor, subcontractor, supplier, or other party who provides labor, materials, equipment, or services for the improvement of real property and is not paid may have the right to file a lien under North Carolina General Statutes Chapter 44A. Unpaid subcontractors or suppliers may file a lien even if Customer has paid Contractor in full. Customer may reduce risk by requesting lien waivers and verifying that all parties have been paid. For projects exceeding $30,000, North Carolina law may require designation of a Lien Agent through the LiensNC system.
NOTICE OF CANCELLATION
You may cancel this transaction within three (3) business days from the date of the transaction if this agreement qualifies as a home solicitation sale under North Carolina law. If canceled, payments will be returned within ten (10) days and any security interest canceled. To cancel, send written notice to Contractor.
