Terms of Use - Fuse Service HVAC & Appliance Repair

CUSTOMER’S RESPONSIBILITIES
Customer is responsible for providing water, gas, sewer, and electrical utilities, unless there is a written agreement stating otherwise. It is essential to have electricity and water available on the site. Customer agrees to grant Contractor and Contractor’s equipment access to the property. Customer is responsible for either removing or protecting any personal property at or surrounding the work site. Contractor is not liable for personal property damage, including but not limited to, carpets, drapes, furniture, driveways, lawns, shrubs, etc. Customer will accurately identify and guarantee the property lines to Contractor.

WARRANTY; MAINTENANCE REQUIREMENT

HVAC INSTALLATION
10 labor years warranty for Goodman/Carrier/Mitsubishi/Trane/American Standard equipment. 12 labor years warranty for Daikin equipment. Other brands cover with 3 years labor warranty only.

To ensure the correct performance of the system, the manufacturers recommend having maintenance performed on the unit starting the first year of installation. However, to qualify for the extended warranty, the Contractor insists on having maintenance performed starting the third year after the installation.

Please note, the 3-year labor warranty can be extended and made equal in length to the equipment warranty if, over the course of 3 years of operation, the Customer ensures that their equipment receives 2 maintenance checks per year from any licensed HVAC contractor in the State of North Carolina. At the same time, the labor warranty cannot exceed the manufacturer’s warranty.

This warranty does not limit any rights provided under applicable manufacturer warranties or North Carolina law.

PLUMBING WATER HEATERS AND WATER SOFTENERS INSTALLATION
Hybrid and heat pump water heaters come with a 10-year warranty from the manufacturer, and tank gas water heaters come with a 6-year warranty from the manufacturer. Contractor offers additional warranty options of 1, 6, or 10 years labor warranty for the gas water heater, 1 or 10 year labor warranty for hybrid and heat pump water heaters, and 1-year labor warranty for tankless water heaters. For gas models, if repairs within the labor warranty cannot be completed within 24 hours, the unit will be replaced with a new one free of charge, subject to manufacturer availability and timelines.

SEWER LINE, MAIN WATER LINE, WATER LINE INSTALLATION/REPLACEMENT
10 years warranty on labor. Warranty for parts or equipment is provided in accordance with the manufacturer’s warranty.

ELECTRICAL PANEL INSTALLATION (INCLUDING SUB PANEL), ELECTRICAL VEHICLE CHARGER, REWIRING
3 year warranty on labor. Warranty for parts or equipment is provided in accordance with the manufacturer’s warranty.

REFRIGERATION EQUIPMENT INSTALLATION
3 year warranty on labor. Warranty for parts or equipment is provided in accordance with the manufacturer’s warranty.

OTHER INSTALLATIONS
1 year warranty on labor. Warranty for parts or equipment is provided in accordance with the manufacturer’s warranty.

REFRIGERATION AND HVAC REPAIR
1 year warranty for labor. Warranty for parts or equipment is provided in accordance with the manufacturer’s warranty.

ELECTRICAL AND PLUMBING REPAIRS AND SERVICES
1 year warranty for labor. Warranty for parts is provided in accordance with the manufacturer’s warranty.

SOLAR
25-year linear performance warranty; 15-year roof penetration warranty; 3-year warranty for workmanship.

CLEANING SERVICES
Cleaning services are not subject to warranty.

EXTRA WORK AND CHANGE ORDERS
Customer may not require Contractor to perform extra or change order work without written authorization. A Change Order must include scope, price adjustment, and impact on timeline before work begins.

PLANS, SPECIFICATIONS, AND PERMITS
Contractor may assist Customer in obtaining permits. Additional work required by permit issuer may affect price.

SUBCONTRACTORS
Contractor may subcontract portions of work to properly licensed subcontractors in the State of North Carolina.

CLEAN-UP
Contractor will remove debris and leave the site in broom-clean condition.

DELAY AND/OR INTERRUPTION OF SERVICES
Contractor is not liable for delays due to supply shortages, labor issues, governmental regulations, Acts of God, or other causes beyond Contractor’s control.

FEES, TAXES AND ASSESSMENTS
Customer is responsible for covering all applicable permits, fees, and governmental assessments. Contractor may assist with permits; Customer bears all costs.

COMPLIANCE WITH LAWS
Contractor shall comply with all applicable federal, State of North Carolina, county and local laws.

COMMERCIAL GENERAL LIABILITY INSURANCE
Contractor carries commercial general liability insurance.

WORKERS’ COMPENSATION INSURANCE
Contractor carries Workers’ Compensation Insurance for all employees as required by North Carolina law.

ARBITRATION OF DISPUTES
Any dispute arising from this Agreement shall be determined by arbitration in the county where the work is performed, State of North Carolina, before an arbitrator licensed in the State of North Carolina. Judgment may be entered in any court having jurisdiction.

ATTORNEYS FEES
Prevailing party may recover reasonable attorney fees.

LIMITATIONS
No action may be commenced more than two (2) years after completion of work, unless otherwise required by North Carolina law.

RIGHT TO STOP WORK
Contractor may stop work if payments are not made and reserves all lien rights under North Carolina General Statutes Chapter 44A.

RIGHT TO CURE
Customer must allow Contractor 10 days to cure alleged deficiencies.

SCOPE OF AGREEMENT
Written modifications only. Invalid provisions do not invalidate entire Agreement.

TERMS AND CONDITIONS FOR SMS COMMUNICATION
Customer may opt in to receive SMS. Reply STOP to unsubscribe.

MECHANICS LIEN WARNING – NORTH CAROLINA
Under North Carolina law, any contractor, subcontractor, supplier, or other party who provides labor, materials, equipment, or services for the improvement of real property and is not paid may have the right to file a lien under North Carolina General Statutes Chapter 44A. Unpaid subcontractors or suppliers may file a lien even if Customer has paid Contractor in full. Customer may reduce risk by requesting lien waivers and verifying that all parties have been paid. For projects exceeding $30,000, North Carolina law may require designation of a Lien Agent through the LiensNC system.

NOTICE OF CANCELLATION
You may cancel this transaction within three (3) business days from the date of the transaction if this agreement qualifies as a home solicitation sale under North Carolina law. If canceled, payments will be returned within ten (10) days and any security interest canceled. To cancel, send written notice to Contractor.

Vinicius d.

Great quality, honest, proactive and fast. The technician arrived quickly, performed a brief assessment to identify the problem, and provided an honest solution for it. On top of that he took the time to provide additional recommendations about the washer related to problems that may arrive in the future. Again, he was not trying to profit from the opportunity as he indicated that if such a problem happened, that I should not call for maintenance because fixing would be more expensive than buying a new one. He also looked on a small problem I was having with the refrigerator, took the time to search for the necessary replacement part ID and send to me, after showing me how to replace it, without adding to the service cost.

Jennifer F.

We had a great experience with Brian. He did an excellent job replacing our unit and got our heating and air conditioning system back up and running smoothly. The system is working well, and everything was done with care and attention to detail. Brian kept the work area inside our house clean throughout the process, which I really appreciated. Communication was also great--he kept me updated via text or phone call about his arrival time for our first visit and his follow-up visit for installation. He was respectful and courteous while in our home, making the whole experience stress-free. I would definitely recommend his services to anyone needing HVAC work.

Kim S.

We recently lost heat and called Fuse. They immediately responded on a Sunday and diagnosed the problem within minutes of arriving and had the part the following morning. The technician, Brian, kept in touch with arrivals, was on time, advised of cost estimate and was very courteous and extremely professional! Brian represented Fuse in a highly professional and respectful manner. Their pricing was reasonable and their service was impeccable ! I would highly recommend Fuse to anyone who is looking for reliable and expertise workmanship !

Matt S.

Friendly and fast service. Bohdan was able to come out same day and get my furnace working again. He was on time, texted me to let me know when he'd be arriving, friendly, and polite. Very fair pricing for the fix. Happy with their assistance.

Belinda B.

Had issues with my HVAC system-not cooling fully. Got a hold of fuse and Brian came out within a few hours. He quickly diagnosed it was a bad capacitor and swapped it out. He also showed me places where the compressor needed some basic maintenance that hadn't been kept up (just bought the house earlier this year). He got the unit fixed and completed the maintenance. Brian is very knowledgeable and the bill was reasonably priced. He will know own annual maintenance of my HVAC system :) Definitely recommend!

Chris M.

I was sitting at the dinner table last night thinking that my house was warmer than usual. The AC blower was pushing air out the vents but that air was not cold. I thought "oh no, some things wrong with AC" and of course I spent all night worrying about it since I didn't have a regular HVAC service provider. This morning I checked on Yelp for HVAC providers and then answered a few AI/chat questions. Before I knew it (less than one minute), I had an appointment with Fuse HVAC & Appliance Repair. Promptly after making the appointment, I got confirmation text and information about my appointment. Brian showed up on time, was very cordial and professional. He took a look at the AC unit and we had a quick discussion about the symptoms and the history of the unit and within 15 minutes we had resolved the issue. My second favorite part of the engagement was that the service was honest and practical; meaning we focused on the problem/solution and there was no up-selling (i.e., replacing the entire system). My favorite part of the engagement was Brain's professionalism and focus to make me a satisfied customer. I appreciate his collaborative approach.

Carol R.

When the AC at my rental property decided to go out, I scheduled an appointment with Fuse through Yelp. Brian came by to give me a quote and explain what the issue was. He was easy to work with and responded promptly to my messages. Did a good job of communicating with my tenant as well.

Dave A.

I needed help with a washer water leak and the Fuse technician delivered. Great customer service from the initial contact, scheduling of the service date, being on time and diagnosing the issue. I definitely recommend Fuse to others who are looking for washer and dryer service. I will be scheduling them for HVAC maintenance in the spring. They also offered the best initial service fee when compared to other company quotes.

John S.

Promptly replied on a Saturday to our request for repair service for our refrigerator's two ice-makers. Came out as promised Monday morning, diagnosed, left to get the part, and came back same day for the repair. Fair price. They even came back the next day to address concern that lower ice-maker was dripping and freezing, then fixed the pressure. We would use them again.

Stephen M.

Bohdan replied quickly to our request for service on my mother in laws washing machine and was able with pictures that we sent to give us a quote over the phone. He scheduled the visit on a weekend afternoon for the next week and was accommodating to our schedule. He was good and proficient. He noticed a secondary problem with the machine and update his quote and ordered an additional part and came back as soon as he received it. The price was affordable and we really appreciated his almost instant response to our texts.