Privacy Policy - Fuse Service HVAC & Appliance Repair

PRIVACY POLICY

Contractor (“us”, “we”, or “our”) operates the Fuse website (https://fusecharlotte.com/) (the “Website”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Website. We will not use or share your information with anyone except as described in this Privacy Policy.

At Fuse Service, we respect your privacy and are committed to protecting your personal data in accordance with applicable federal and North Carolina law.

Information We Collect

We may collect the following categories of personal information as permitted by applicable privacy laws, including laws of the State of North Carolina.

Identifiers (name, email, phone number, address, IP address);

Commercial information (services purchased, considered, or history);

Internet or other electronic network activity (browsing, device data, interaction with ads/content);

Geolocation data (approximate location from IP address);

Professional or employment-related information (if voluntarily provided);

Inferences drawn to create customer profiles (preferences or service needs).

We do not collect or process Sensitive Personal Information beyond what is necessary to provide requested services and as permitted by applicable law.

By completing forms on our website, you consent to receive SMS communications from us, including updates related to services, scheduling, and account-related notifications, in accordance with applicable federal law, including the Telephone Consumer Protection Act (TCPA). Your SMS opt-in information is kept strictly confidential and is not shared with third parties for marketing purposes.

How We Use Your Information

We may use the information we collect for the following purposes:
To provide our services;
To improve our website and user experience;
To personalize your experience;
To communicate with you;
To comply with legal obligations, including those under North Carolina law.
Purposes for Each Category of Information

Each category of data listed above may be used for:

Service delivery and account management
Customer service and appointment scheduling
Marketing and service notifications (only with consent)
Analytics and website performance
Call tracking
Fraud prevention and security monitoring
System matching and automation
Legal and regulatory compliance

How We Share Your Information

We may share personal information with service providers who help operate our business, such as hosting, payment processing, scheduling, analytics, and communication platforms. We may also disclose information if required by law, subpoena, or legal process under federal or North Carolina law.

Tracking, analytics, and service tools we may use include:

Google Analytics
Google Ads
Meta Pixel
Microsoft Clarity
ServiceTitan DNI
ServiceTitan Web Scheduler
Newo.ai chat widget
Google Search Console
Bing Webmaster Tools
Microsoft Ads
Contractor Commerce

How We Process Your Information

We process personal information only for purposes described in this Privacy Policy, including providing services, managing customer relationships, scheduling, billing, and communication.

We use ServiceTitan, a third-party field service management platform, to manage customer information including contact details, job history, appointments, invoices, and service records.

By using our services, you acknowledge:

Customer data is securely stored within ServiceTitan systems
ServiceTitan may maintain platform logs as part of security operations
Contractor does not independently maintain detailed system logs outside ServiceTitan
Processing Activities
We process information for:
Service scheduling and dispatch
Customer communication (email, SMS, phone)
Billing and payment processing
Service follow-ups and recommendations
Legal and business record-keeping
Website and system analytics
How We Protect Your Information

We use administrative, technical, and physical safeguards consistent with industry standards and applicable North Carolina data security requirements.These include:

Encryption in transit (HTTPS/TLS)
Access controls and authentication
Secure data storage
Security monitoring
Vendor oversight
Employee privacy training
Incident response procedures
No method of transmission over the Internet is 100% secure.

SMS Communication Policy

By using our services, you consent to receive SMS communications related to scheduling, services, and customer support in compliance with the Telephone Consumer Protection Act (TCPA) and other applicable laws. SMS consent information is not shared with third parties for marketing.
Message and data rates may apply.
Reply STOP to opt-out.
Reply HELP for assistance.

Your Privacy Rights
Depending on your state of residence and applicable law, including North Carolina law, you may have rights to:

Know what personal information we collect
Access your personal information
Request deletion of personal information where required by law
Request correction of inaccurate data
Limit use of certain personal information where applicable

To exercise these rights, contact us using the details below. Identity verification may be required.

Data Retention

We retain personal information only as long as necessary for service delivery, legal compliance, dispute resolution, and enforcement of agreements, including compliance with applicable North Carolina record retention requirements.

Cookies and Tracking

We may use cookies and tracking technologies. You may control cookies via browser settings. Disabling cookies may affect functionality.

Changes to This Privacy Policy

We may update this Privacy Policy periodically by posting the revised version on this page. Continued use of the Website after updates constitutes acceptance of the revised Privacy Policy to the extent permitted by law.

Contact Us
If you have questions about this Privacy Policy, contact us at: fuserepaircharlotte@gmail.com

Vinicius d.

Great quality, honest, proactive and fast. The technician arrived quickly, performed a brief assessment to identify the problem, and provided an honest solution for it. On top of that he took the time to provide additional recommendations about the washer related to problems that may arrive in the future. Again, he was not trying to profit from the opportunity as he indicated that if such a problem happened, that I should not call for maintenance because fixing would be more expensive than buying a new one. He also looked on a small problem I was having with the refrigerator, took the time to search for the necessary replacement part ID and send to me, after showing me how to replace it, without adding to the service cost.

Jennifer F.

We had a great experience with Brian. He did an excellent job replacing our unit and got our heating and air conditioning system back up and running smoothly. The system is working well, and everything was done with care and attention to detail. Brian kept the work area inside our house clean throughout the process, which I really appreciated. Communication was also great--he kept me updated via text or phone call about his arrival time for our first visit and his follow-up visit for installation. He was respectful and courteous while in our home, making the whole experience stress-free. I would definitely recommend his services to anyone needing HVAC work.

Kim S.

We recently lost heat and called Fuse. They immediately responded on a Sunday and diagnosed the problem within minutes of arriving and had the part the following morning. The technician, Brian, kept in touch with arrivals, was on time, advised of cost estimate and was very courteous and extremely professional! Brian represented Fuse in a highly professional and respectful manner. Their pricing was reasonable and their service was impeccable ! I would highly recommend Fuse to anyone who is looking for reliable and expertise workmanship !

Matt S.

Friendly and fast service. Bohdan was able to come out same day and get my furnace working again. He was on time, texted me to let me know when he'd be arriving, friendly, and polite. Very fair pricing for the fix. Happy with their assistance.

Belinda B.

Had issues with my HVAC system-not cooling fully. Got a hold of fuse and Brian came out within a few hours. He quickly diagnosed it was a bad capacitor and swapped it out. He also showed me places where the compressor needed some basic maintenance that hadn't been kept up (just bought the house earlier this year). He got the unit fixed and completed the maintenance. Brian is very knowledgeable and the bill was reasonably priced. He will know own annual maintenance of my HVAC system :) Definitely recommend!

Chris M.

I was sitting at the dinner table last night thinking that my house was warmer than usual. The AC blower was pushing air out the vents but that air was not cold. I thought "oh no, some things wrong with AC" and of course I spent all night worrying about it since I didn't have a regular HVAC service provider. This morning I checked on Yelp for HVAC providers and then answered a few AI/chat questions. Before I knew it (less than one minute), I had an appointment with Fuse HVAC & Appliance Repair. Promptly after making the appointment, I got confirmation text and information about my appointment. Brian showed up on time, was very cordial and professional. He took a look at the AC unit and we had a quick discussion about the symptoms and the history of the unit and within 15 minutes we had resolved the issue. My second favorite part of the engagement was that the service was honest and practical; meaning we focused on the problem/solution and there was no up-selling (i.e., replacing the entire system). My favorite part of the engagement was Brain's professionalism and focus to make me a satisfied customer. I appreciate his collaborative approach.

Carol R.

When the AC at my rental property decided to go out, I scheduled an appointment with Fuse through Yelp. Brian came by to give me a quote and explain what the issue was. He was easy to work with and responded promptly to my messages. Did a good job of communicating with my tenant as well.

Dave A.

I needed help with a washer water leak and the Fuse technician delivered. Great customer service from the initial contact, scheduling of the service date, being on time and diagnosing the issue. I definitely recommend Fuse to others who are looking for washer and dryer service. I will be scheduling them for HVAC maintenance in the spring. They also offered the best initial service fee when compared to other company quotes.

John S.

Promptly replied on a Saturday to our request for repair service for our refrigerator's two ice-makers. Came out as promised Monday morning, diagnosed, left to get the part, and came back same day for the repair. Fair price. They even came back the next day to address concern that lower ice-maker was dripping and freezing, then fixed the pressure. We would use them again.

Stephen M.

Bohdan replied quickly to our request for service on my mother in laws washing machine and was able with pictures that we sent to give us a quote over the phone. He scheduled the visit on a weekend afternoon for the next week and was accommodating to our schedule. He was good and proficient. He noticed a secondary problem with the machine and update his quote and ordered an additional part and came back as soon as he received it. The price was affordable and we really appreciated his almost instant response to our texts.