PRIVACY POLICY
Contractor (“us”, “we”, or “our”) operates the Fuse website (https://fusecharlotte.com/) (the “Website”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Website. We will not use or share your information with anyone except as described in this Privacy Policy.
At Fuse Service, we respect your privacy and are committed to protecting your personal data in accordance with applicable federal and North Carolina law.
Information We Collect
We may collect the following categories of personal information as permitted by applicable privacy laws, including laws of the State of North Carolina.
Identifiers (name, email, phone number, address, IP address);
Commercial information (services purchased, considered, or history);
Internet or other electronic network activity (browsing, device data, interaction with ads/content);
Geolocation data (approximate location from IP address);
Professional or employment-related information (if voluntarily provided);
Inferences drawn to create customer profiles (preferences or service needs).
We do not collect or process Sensitive Personal Information beyond what is necessary to provide requested services and as permitted by applicable law.
By completing forms on our website, you consent to receive SMS communications from us, including updates related to services, scheduling, and account-related notifications, in accordance with applicable federal law, including the Telephone Consumer Protection Act (TCPA). Your SMS opt-in information is kept strictly confidential and is not shared with third parties for marketing purposes.
How We Use Your Information
- We may use the information we collect for the following purposes:
- To provide our services;
- To improve our website and user experience;
- To personalize your experience;
- To communicate with you;
- To comply with legal obligations, including those under North Carolina law.
- Purposes for Each Category of Information
Each category of data listed above may be used for:
- Service delivery and account management
- Customer service and appointment scheduling
- Marketing and service notifications (only with consent)
- Analytics and website performance
- Call tracking
- Fraud prevention and security monitoring
- System matching and automation
- Legal and regulatory compliance
How We Share Your Information
We may share personal information with service providers who help operate our business, such as hosting, payment processing, scheduling, analytics, and communication platforms. We may also disclose information if required by law, subpoena, or legal process under federal or North Carolina law.
Tracking, analytics, and service tools we may use include:
- Google Analytics
- Google Ads
- Meta Pixel
- Microsoft Clarity
- ServiceTitan DNI
- ServiceTitan Web Scheduler
- Newo.ai chat widget
- Google Search Console
- Bing Webmaster Tools
- Microsoft Ads
- Contractor Commerce
How We Process Your Information
We process personal information only for purposes described in this Privacy Policy, including providing services, managing customer relationships, scheduling, billing, and communication.
We use ServiceTitan, a third-party field service management platform, to manage customer information including contact details, job history, appointments, invoices, and service records.
By using our services, you acknowledge:
- Customer data is securely stored within ServiceTitan systems
- ServiceTitan may maintain platform logs as part of security operations
- Contractor does not independently maintain detailed system logs outside ServiceTitan
- Processing Activities
- We process information for:
- Service scheduling and dispatch
- Customer communication (email, SMS, phone)
- Billing and payment processing
- Service follow-ups and recommendations
- Legal and business record-keeping
- Website and system analytics
- How We Protect Your Information
We use administrative, technical, and physical safeguards consistent with industry standards and applicable North Carolina data security requirements.These include:
- Encryption in transit (HTTPS/TLS)
- Access controls and authentication
- Secure data storage
- Security monitoring
- Vendor oversight
- Employee privacy training
- Incident response procedures
- No method of transmission over the Internet is 100% secure.
SMS Communication Policy
By using our services, you consent to receive SMS communications related to scheduling, services, and customer support in compliance with the Telephone Consumer Protection Act (TCPA) and other applicable laws. SMS consent information is not shared with third parties for marketing.
Message and data rates may apply.
Reply STOP to opt-out.
Reply HELP for assistance.
Your Privacy Rights
Depending on your state of residence and applicable law, including North Carolina law, you may have rights to:
- Know what personal information we collect
- Access your personal information
- Request deletion of personal information where required by law
- Request correction of inaccurate data
- Limit use of certain personal information where applicable
To exercise these rights, contact us using the details below. Identity verification may be required.
Data Retention
We retain personal information only as long as necessary for service delivery, legal compliance, dispute resolution, and enforcement of agreements, including compliance with applicable North Carolina record retention requirements.
Cookies and Tracking
We may use cookies and tracking technologies. You may control cookies via browser settings. Disabling cookies may affect functionality.
Changes to This Privacy Policy
We may update this Privacy Policy periodically by posting the revised version on this page. Continued use of the Website after updates constitutes acceptance of the revised Privacy Policy to the extent permitted by law.
Contact Us
If you have questions about this Privacy Policy, contact us at: fuserepaircharlotte@gmail.com
